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Frequently Asked Questions

Everything you need to know about Sphinx Agent.

What is Sphinx Agent?

Sphinx Agent is an AI chatbot builder that lets you create customer service, support, and sales agents for any website in minutes. No coding required. Your agents can chat on your website, Telegram, phone calls, and shareable links.

How much does it cost?

Free forever with 1 agent and 100 messages/month. Starter is $19/mo (5 agents, 5K messages), Pro is $49/mo (25 agents, 25K messages + voice phone number), Business is $99/mo (unlimited agents, 100K messages, white-label), Enterprise is $249/mo (unlimited everything + API access). Save 17% with yearly billing.

How do I add a chatbot to my website?

Copy one line of code from your dashboard and paste it before the closing </body> tag on your website. It works on WordPress, Shopify, Wix, Squarespace, React, and any custom website. No plugins needed.

What if I don't have a website?

No problem! Every agent gets a shareable link (like sphinxagent.ai/chat.html?id=YOUR_AGENT). You can share this link on social media, in emails, or anywhere. You can also connect a Telegram bot or get a phone number (Pro+).

Can my agent handle phone calls?

Yes! Pro plans and above include a dedicated phone number. Customers call the number and talk to your AI agent with a natural-sounding voice. The agent uses the same knowledge base as your chat widget.

Does it support multiple languages?

Yes. Agents automatically detect and respond in the customer's language. English, Spanish, and 50+ languages are supported out of the box.

How do I train my agent?

In the agent wizard, add your business description, paste your FAQ answers, pricing info, hours, and any other context. You can also add URLs to your website pages. The more info you provide, the more accurate your agent will be.

Can I cancel anytime?

Yes. No contracts, no commitments. Cancel from your dashboard at any time and you'll keep access until the end of your billing period.

Is my data secure?

Yes. All data is encrypted at rest and in transit on AWS infrastructure. We don't sell your data. API keys are stored in AWS Systems Manager with encryption. Conversations auto-delete after 90 days. See our Privacy Policy.

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